Terms and Conditions

PRICES:

Prices are subject to change. Promotional items state the price and duration and such prices only apply at the time of the promotion. No Fix, No Fee Policy - This does not cover all repairs, such as water damage and diagnostic.

WARRANTY:

All repairs (with the exception of software related and water damaged devices) come with a 3 month warranty. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.

Our warranty does not cover repairs on Wi fi Faults on the iPhone 4 and 4S.

If you take your device to a third party after it has been repaired by York Phone Repairs this will void the warranty on your device. This includes both repaired and purchased devices. All software related repairs will not be covered by our warranty.

The warranty only covers the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with a 3mth warranty. If any additional faults occur that are not related to the original repair this will not be covered under warranty and will need to be paid for.

The warranty for refurbished phones and tablets sold by York Phone Repairs differs depending on the device and only covers manufacturing defects. If the fault is not related to this or happens outside of the warranty period, an extra cost may occur. It does not cover physical or accidental damage. With all refurbished devices sold by York Phone Repairs, the battery will only be covered by a 3-month warranty. If you purchase a refurbished mobile device from York Phone Repairs and you accidentally damage the device this will void all warranty. If after this you purchase a repair from York Phone Repairs, if applicable you will be covered under a new repair warranty. If the device is damaged it shall not be covered under warranty. If you pay to have it repaired it will still not be covered by warranty due to any future faults that may occur. All warranty claims have to be reported within the warranty period and returned to our premises within one week from this date. If the device you return has been reset we will need the iCloud / Google account information to be able to test the device, without this account information we will not provide a warranty. Warranty on all accessories sold by York Phone Repairs is 60 days.

LIABILITY:

If your device is damaged beyond economical repair through our negligence or wilful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any data stored on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

When bringing in a damaged device, our technicians will probably need to open up the device to either diagnose or repair it, this comes with an element of risk and may result in some minor damages to your device. We do everything possible to ensure this doesn't happen, however, if it does happen and the damages are significant we will offer a replacement or repair.

We will not be responsible for any damage or fault caused by a previous repair.

When bringing in your mobile phone or tablet device for screen repair or home button repair, York Phone Repairs will not be held responsible if the Touch ID feature does not work after the repair is carried out.

REPAIR PROCESS & DELAYS:

We aim to repair your device within 24 hours of receiving it. This is just an aim, this is not a promise, as every repair varies in time and difficulty. Although 99% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.

If for any reason your repair will take longer, you will be notified of the reason and the estimated completion date.

If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process.

Please be aware diagnostics may take longer than usual repairs as our trained technicians take the time to look at every element of the device and check for faulty parts. Please be advised we cannot guarantee your device will be repaired after we diagnose the fault. Liquid Damage repairs can take up to 7 days. Any Motherboard related repairs can take up to 7 days. Any Software related repairs can take up to 7 days. Orders which have multiple repairs or require additional repairs may take longer.

Any time estimate for completion of the repair service, which may be given to you, is an estimate only and does not form any obligation under the terms of this agreement. On a few iPad screen repairs occasionally fine grid lines may appear, the screen will work without any problems just light grid lines may seem apparent which will not affect the performance of the screen at all. We will be unable to refund or replace the screen based on this factor.

ADDITIONAL REPAIRS:

When you bring your mobile device into us for a repair, it is rigorously tested by a number of different testers and departments, sometimes additional faults are found. If we find an additional fault with your mobile device we will notify you of the additional repair payment. It is your decision if you choose to proceed or not. If you choose to go ahead with the repair, your mobile device will be passed back to our technicians to continue work, if you choose to decline, we will stop work and give the mobile device back as it is. If you have any queries about the additional repairs, please do not hesitate to ask us.

WATERPROOF REPAIRS:

Mobile devices that are sold as being waterproof are originally sealed in the manufacturer's factory with special machines and special liquid proof gaskets. When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialised equipment required. However, we always use grade A parts and use the best possible techniques.

YOUR DATA:

Please ensure your data is wiped or backed up via your operating system before bringing your device to us. Our repairs are carried out in a professional manner but we cannot guarantee the data will be on the mobile device when it is given back to you. We do not offer a data recovery service. We may need to update your iOS to ensure the repair is carried out correctly.

By bringing your mobile device to York Phone Repairs, you agree to release us from all claims, damages or losses with respect to the mobile device, any data stored therein or on any media used in conjunction with the mobile device (This could be in the form of personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that such data is removed from the mobile device before bringing the device to York Phone Repairs.

BLOCKED DEVICES:

At York Phone Repairs we will not repair any device that has been bricked, blocked or jail-broken. The device will be given back to the customer. If the device has no IMEI number then we will not repair the device. This is for security and warranty purposes, the device will be given back to the customer.

RETURNS:

We will attempt a re-repair on your mobile device twice after the initial repair. If after this, the mobile device is still faulty we will issue a refund. We will need to see the mobile device and make sure its faulty prior to issuing a refund. This does not include diagnostic and water damage related repairs. This does not relate to refurbished mobile devices sold by York Phone Repairs.

When refunding all payments made to us, they will be repaid to the original origin of the funds due to security reasons.

14 DAY MONEY BACK GUARANTEE:

With all refurbished phones sold, we give our customers a 14-day money back guarantee, if you are unsatisfied with the device, you have 14 days to which you can return the mobile device, and get a refund if required. The 14 days starts from the day the customer receives the mobile device, if for any reason the item is exchanged or repaired this does not restart the 14 days.

DISCLAIMER: York Phone Repairs is not a vendor-affiliated service centre for any brand and as such any repairs may void manufacturer’s warranty.

COMPLAINTS: If you wish to make a complaint, please email sales@yorkphonerepairs.co.uk or call 01904 700077 during working hours.